FAQs


FAQ

FREQUENTLY ASKED QUESTIONS

What is the warranty of your machine?

For our roll forming machine, we have 1 year warranty. If any quality problems in this period, we will take on the shipping cost and replacement.

Do you have after sales support?

Yes, we are happy to give advice and we also have skilled technicians available across the world. We need your machines running in order to keep your business running.

How do your machines compare with other big companies in this market?

We are up to date with the latest technology and improve our machines accordingly.

How does your factory do regarding quality control?

Quality is priority. We always attach great importance to quality control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it’s packed for shipment.

Do you sell only standard machines?

No, most of our machines are built according to customers specifications, using top brand name components.

Will you deliver the right goods as ordered? How can I trust you?

Yes, we will. The core of our company culture is honesty and credit. We are ALIBABA’s gold supplier with BV assessment. If you check with ALIBABA, you will see that we have never got any complaint from our customers.

Are you a factory or trading company?

We are a factory.

Can you make the product according to my design or proto type?

Yes. We have an experienced team for working out the most suitable design and production plan for the machine that you are going to book with us.

What is the MOQ for machines?

1 Set

What is the delivery time of your machine?

Depend on diffrent machine, somme common model we have in stock, if design according to client request, it will usually need 40-45 working days.

What is the payment terms?

First payment: 30 % by T/T, second payment: 70% by T/T, after the successful inspection at seller’s workshop, and before delivery.Or by L/C.

Can you be responsible for transport?

Yes, please tell me the destination port or address. We have rich experience in transport.

Can you supply the raw materials?

Yes, we will be very happy to give you suggestion which supplier to choose.

When you started to exporte the machines?

We have beening making and exporting the machines since from the year of 2001.

How should I play my order?

Inquiry—confirm the profile drawings and price—-confirm the PI—arrange the deposit or L/C

What do I need to offload my machine from the container?

You are not responsible for the offloading of your machinery, and it is recommended that you use a reputable rigging company.

Do you have instruction manuals?

We provide you with instruction manuals, electricity layouts, civil requirements, and machine drawings.

Do we receive any updates while machine is in the manufacturing process?

Yes. Regular updates on progress will be sent to you.

Once a machine arrives at our factory what happens then?

We will send you a technician or engineer that will commission and install your machine, with training for your staff if required at a separate fee.

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